*Updated 10th May 2020. A simplified version of this text is available in Braille at reception.
To all of our loyal and esteemed guests,
As the troubling global Covid-19 situation continues to evolve, I would just like to personally advise you as to the many changes that we have made onsite at the Drury Court Hotel- and thereby hopefully relieve some of the concerns there may be surrounding existing or future travel plans.
Drury Court Hotel is currently open and, in line with government guidelines, can accommodate essential travellers only (on a room only basis, as our bar/ restaurant remains closed). To ensure we remain in line with this, we respectfully require evidence of essential nature of travel at check in- and bookings without this might be refused, at the hotel’s discretion.
We are aware of the privilege that we have in housing frontline and essential workers at this time of national and global crisis and wish to do all that we can, as a small independent property, to support them. The safety of both our guests and our staff, who have been so resilient during this crisis- coming to work throughout these unsettling times without complaint, is absolutely paramount. To this end, we have added to our already stringent operational measures, to ensure that all additional hygiene steps are taken in bedrooms and common spaces.
Some of the key policies that we have adapted are detailed below:
We are lucky to have one of the most genuinely invested and therefore responsible teams at the Drury Court Hotel: as a small, family run business, our guests can have total confidence in the up to date knowledge possessed by all members of our team, that goes hand in hand with the practical training received onsite.
All members of our staff (across all departments) have been briefed with the latest information (from WHO, HSE, Irish Government and Merrion Street, as supported by the Irish Hotel Federation) to ensure both guest and their own personal safety. This is monitored daily by management and updated as appropriate. The scope of this information encompasses preventative measures (such as increased cleaning), a “better safe than sorry” approach to any potential symptoms and full capability to tackle any potential cases. Their actions will always be in the best interests of the community, so staff decisions are final and will be backed up by relevant authorities.
We have reduced the number of staff that we have onsite to maximise social distancing and keep to a 2 metre distance in all departments where possible. In accordance with governmental guidelines, our bar and restaurant remains closed. We have a Perspex screen at reception with linear demarcation to help our guests help us when it comes to these distancing measures: these definitely go against our usual warm welcome practices, so we thank you in advance for your patience as we both navigate these unpredictable times!
ROOM OCCUPANCY/ RATES:
During this crisis, we shall not be opening our larger room types, ensuring that only double and single occupancy rooms are available. Should you require a larger room to accommodate a family/ same household, please contact us directly.
We have also updated our visitor policies to ensure minimum exposure for all of our guests: visitors not of the same household will no longer be allowed access to the accommodation area (proof of same household will be required).
We have reduced the rates on our single rooms to a non-profit rate as a small token of gratitude for all that our essential workers are doing.
Please note that as the bar and restaurant remains closed, we are only offering room only rates at this moment in time.
Our housekeeping practices are of course a key focus during this time- although we have always taken our responsibility to prevent the spread of any infectious disease very seriously and have found cleanliness the best way to ensure this. However, as per government recommendations, we have also added an anti-viral disinfectant step to all of our housekeeping, using industry approved products: with a particular concentration on high-touch areas (telephone/ switches/ air conditioning units). The time spent by our housekeeping team in each room has been increased significantly to allow for this.
We are limiting the potential exposure of our guests and staff by reducing our “stayover” practices: please therefore request any items required at reception.
Our common areas are cleaned at least once every hour with anti-viral equipment.
Please use the disposable cocktail stick system in our lift to select your floor- thereby minimising contact with the high-traffic lift button area.
We have a stock of all requisite Personal Protective Equipment, sourced from industry-recommended vendors: including hand sanitizer (70%+ alcohol content), masks, disposable gloves and disposable aprons. We are of course happy to issue any of these as required to our guests to ensure their safety during their time with us: please ask us on check in.
Please do make use of the hand sanitizer stations in common areas as often as possible.
COVID-19 RESERVATION AND CANCELLATION ADVICE:
MAKING A RESERVATION:
Call us directly on 0035314751988 or email us at firstname.lastname@example.org to make your booking.
Please do note the current travel restrictions, in place as of March 2020, allowing only essential travel and be prepared to provide evidence of this on check in. Reservations without this information will unfortunately be cancelled.
All bookings are currently only available on a room only basis.
CANCELLING A RESERVATION
Please contact us directly at email@example.com to cancel, amend or reschedule any bookings made directly with the hotel or on our website.
We have the most flexibility with these direct bookings, so even when a reservation was made on a non-refundable basis we shall, at the very least, be able to offer a like-for-like credit amount for future use.
THIRD PARTY BOOKING:
Please contact your travel agent directly (whether this be Booking.com/ Expedia/ Hotels.com) in the case of a cancellation, as their policies will vary and cancellations must be recorded in their own systems to avoid additional penalties- particularly where they have been responsible for processing payments.
Third parties have not made this situation easy for independent hotels during this crisis, so if at all possible in the future, please do consider booking directly with the hotel: for family run properties like ourselves, this will make all the difference as we rebuild in brighter times.
Finally, we would like to thank all of our guests for their support and for the many kind and thoughtful responses we have received to date: these make us even more impatient to welcome back our loyal customers when it is safe to do so.
In the meantime, on behalf the whole team here, we send all best wishes for the health of you and yours from Dublin city centre,
Drury Court Hotel